Have a Question?

This page has answers to the questions we are frequently asked. If you have other questions please get in contact with us via email or call 020 3797 6386

Useful Information

How do I book?


Booking is easy! You can book online here, call our Customer Service Team on 020 3797 6386 or email us at milo@letsleap.co.uk




Can I book onto an after school club even if some sessions have already taken place?


Absolutely, simply book through the website as normal and at the payment stage you’ll only have to pay for the remaining sessions. If a booking is made on the same day that the course is taking place, please ensure that the school is aware.




What your Let's Leap Guarantee?


We’re so confident that children coming on Camp for the first time will have an amazing time that we offer our free Let's Leap Guarantee. We want children to leave Camp happy and inspired, but if after their first day your child is unhappy with an aspect of how we have delivered camp, let us know and we’ll do everything in our power to make sure the second day is great. If it’s not, we’ll give you a full refund for any remaining days booked.




What if I need to change my booking dates?


We know plans change so you can change booking dates for FREE up to 14 days before your Activity Camp booking - as long as it’s within the current season and there’s availability. Changes made less than 14 days prior to the date you would like to change, will incur a £10 administration fee. If you have booked a full week then we can only move the booking as a full week, unless you are happy to pay the difference in price to split into days. You can cancel a booking or part of a booking up to 14 days before the first date of your booking. If cancellation is less than 14 days before the first date of the booking, unfortunately we are unable to refund any monies.





About Our Camp

Which activities are included in the price?


All timetable activities are included in the price, so you know your child will be able to try every activity scheduled to run each day. The full range of activities we offer is so extensive that one day just isn’t long enough to run all of them every day but most of them will be offered through the course of a week. We do occasionally have to change an activity from a timetable due to weather or other unforeseen circumstances, but we’ll try to re-timetable them as soon as possible.




Are all activities available at every location?


Activities available depend on specific location facilities. Please see the Book a Camp page for more detail.




When can I find out the timetable of activities for the days that I’ve booked?


Due to late bookings, weather conditions and changing numbers of children on camp, timetables are confirmed a week beforehand however please note that these will not be published on our website. If you would like to view the timetable please get in touch and we will be happy to email you a copy for your child's group at camp. Our sample timetables are actual timetables from previous seasons and show the mix and type of activities children can expect.





Grouping Children On Camp

What if my child needs extra help?


We aim to be as inclusive as possible with an ‘open to all children’ policy. If your child requires extra support, please email or call us to discuss your child’s specific needs on Camp so we can ensure they are able to fit into the Let's Leap Activity Camp programme and whether any special arrangements need to be made. Although we cannot provide additional staff for any children, we are happy to allow a child’s carer on Camp subject to standard DBS checks, as long as this doesn’t affect the enjoyment and participation of other children in the group.




What if my child has a medical condition?


At the time of booking, please give us as much information regarding medical conditions and medication as possible in order for us to appropriately care for your child during their time on Camp. We may require you to fill out additional information prior to Camp, but we will send these out with your confirmation email. All information you provide at the time of booking will be with our staff on Camp by the time you arrive for your first day. Please note we will only administer medication that is prescribed for that child by a health professional.
Please note all prescribed medication must be in date.




What if my child uses an Epi-Pen?


If you require your child to have an Epi-Pen on Camp, we will ask you to complete an additional information form about the allergy upon arrival. Although we have qualified first aiders on Camp, in accordance with Ofsted guidelines, on your first morning we will ask that a medical professional (or you if a medical professional is unavailable) demonstrate the use of the Epi-pen to our Camp Manager, your child’s group leader and our first aider so that both our staff and you are completely comfortable before your child’s first day.
Please note all prescribed medication must be in date.





Camp Activities

What if my child needs extra help?


We aim to be as inclusive as possible with an ‘open to all children’ policy. If your child requires extra support, please email or call us to discuss your child’s specific needs on Camp so we can ensure they are able to fit into the Let's Leap Activity Camp programme and whether any special arrangements need to be made. Although we cannot provide additional staff for any children, we are happy to allow a child’s carer on Camp subject to standard DBS checks, as long as this doesn’t affect the enjoyment and participation of other children in the group.




What if my child has a medical condition?


At the time of booking, please give us as much information regarding medical conditions and medication as possible in order for us to appropriately care for your child during their time on Camp. We may require you to fill out additional information prior to Camp, but we will send these out with your confirmation email. All information you provide at the time of booking will be with our staff on Camp by the time you arrive for your first day. Please note we will only administer medication that is prescribed for that child by a health professional.
Please note all prescribed medication must be in date.




What if my child uses an Epi-Pen?


If you require your child to have an Epi-Pen on Camp, we will ask you to complete an additional information form about the allergy upon arrival. Although we have qualified first aiders on Camp, in accordance with Ofsted guidelines, on your first morning we will ask that a medical professional (or you if a medical professional is unavailable) demonstrate the use of the Epi-pen to our Camp Manager, your child’s group leader and our first aider so that both our staff and you are completely comfortable before your child’s first day.
Please note all prescribed medication must be in date.





What to bring

What if my child needs extra help?


We aim to be as inclusive as possible with an ‘open to all children’ policy. If your child requires extra support, please email or call us to discuss your child’s specific needs on Camp so we can ensure they are able to fit into the Let's Leap Activity Camp programme and whether any special arrangements need to be made. Although we cannot provide additional staff for any children, we are happy to allow a child’s carer on Camp subject to standard DBS checks, as long as this doesn’t affect the enjoyment and participation of other children in the group.




What if my child has a medical condition?


At the time of booking, please give us as much information regarding medical conditions and medication as possible in order for us to appropriately care for your child during their time on Camp. We may require you to fill out additional information prior to Camp, but we will send these out with your confirmation email. All information you provide at the time of booking will be with our staff on Camp by the time you arrive for your first day. Please note we will only administer medication that is prescribed for that child by a health professional.
Please note all prescribed medication must be in date.




What if my child uses an Epi-Pen?


If you require your child to have an Epi-Pen on Camp, we will ask you to complete an additional information form about the allergy upon arrival. Although we have qualified first aiders on Camp, in accordance with Ofsted guidelines, on your first morning we will ask that a medical professional (or you if a medical professional is unavailable) demonstrate the use of the Epi-pen to our Camp Manager, your child’s group leader and our first aider so that both our staff and you are completely comfortable before your child’s first day.
Please note all prescribed medication must be in date.





Specific Needs

What if my child needs extra help?


We aim to be as inclusive as possible with an ‘open to all children’ policy. If your child requires extra support, please email or call us to discuss your child’s specific needs on Camp so we can ensure they are able to fit into the Let's Leap Activity Camp programme and whether any special arrangements need to be made. Although we cannot provide additional staff for any children, we are happy to allow a child’s carer on Camp subject to standard DBS checks, as long as this doesn’t affect the enjoyment and participation of other children in the group.




What if my child has a medical condition?


At the time of booking, please give us as much information regarding medical conditions and medication as possible in order for us to appropriately care for your child during their time on Camp. We may require you to fill out additional information prior to Camp, but we will send these out with your confirmation email. All information you provide at the time of booking will be with our staff on Camp by the time you arrive for your first day. Please note we will only administer medication that is prescribed for that child by a health professional.
Please note all prescribed medication must be in date.




What if my child uses an Epi-Pen?


If you require your child to have an Epi-Pen on Camp, we will ask you to complete an additional information form about the allergy upon arrival. Although we have qualified first aiders on Camp, in accordance with Ofsted guidelines, on your first morning we will ask that a medical professional (or you if a medical professional is unavailable) demonstrate the use of the Epi-pen to our Camp Manager, your child’s group leader and our first aider so that both our staff and you are completely comfortable before your child’s first day.
Please note all prescribed medication must be in date.





Contact Us, we would love to hear from you

Call 020 37976386 or Email milo@letsleap.co.uk

Christmas Opening Hours – We will be closed from 12pm on Thursday 24th December 2020 until Monday 4th January 2021.

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milo@letsleap.co..uk
0203 797 6386