Have a Question?

This page has answers to the questions we are frequently asked. If you have other questions please get in contact with us via email or call 020 3797 6386

Useful Information

How do I book?


Booking is easy! You can book online here, call our Customer Service Team on 020 3797 6386 or email us at milo@letsleap.co.uk




Can I book onto an after school club even if some sessions have already taken place?


Absolutely, simply book through the website as normal and at the payment stage you’ll only have to pay for the remaining sessions. If a booking is made on the same day that the course is taking place, please ensure that the school is aware.




What your Let's Leap Guarantee?


We’re so confident that children coming on Camp for the first time will have an amazing time that we offer our free Let's Leap Guarantee. We want children to leave Camp happy and inspired, but if after their first day your child is unhappy with an aspect of how we have delivered camp, let us know and we’ll do everything in our power to make sure the second day is great. If it’s not, we’ll give you a full refund for any remaining days booked.




What if I need to change my booking dates?


We know plans change so you can change booking dates for FREE up to 14 days before your Activity Camp booking - as long as it’s within the current season and there’s availability. Changes made less than 14 days prior to the date you would like to change, will incur a £10 administration fee. If you have booked a full week then we can only move the booking as a full week, unless you are happy to pay the difference in price to split into days. You can cancel a booking or part of a booking up to 14 days before the first date of your booking. If cancellation is less than 14 days before the first date of the booking, unfortunately we are unable to refund any monies.





About Our Camps

Can my child sign themselves in/out of camp?


Yes, children aged 11 years old can sign themselves in and out of camp. Parents must scan and post or email a letter with a handwritten signature to grant permission for their child to sign themselves in/out of camp to milo@letsleap.co.uk. The letter must include the child’s name, parent’s name, contact details, the time the child is expected to arrive on camp in the morning, the time the child should be signed out and released from camp, which camp location the child is attending and the dates the child is attending the camp. Parents must contact Let's Leap on 020 3797 6386 if the child has not returned home by the time expected.




What age does my child have to be?


Let's Leap Activity Camps are for children aged 4 to 11 years. The Let's Leap Activity Camps programme is tailored to each age group and children are also grouped by age to ensure they get the appropriate level of instruction and care, and make new friends of a similar age.




What age children do you accept for camp?


Our Activity Camps welcome children aged 4 – 11 for a full day of active fun.




When do your Activity Camps run?


We run Activity Camps during every school holiday – you can find the dates of your nearest Activity Camp on our flyers on our register for camp page. Look out for details of our Inset Day Activity Camps too.




What do I need to pack for my child? (on a holiday camp)


We ask that all children attending bring a full lunchbox, with plenty of fruit and water to keep them fuelled and hydrated through the day.
In the Summer months, please ensure that you pack high factor sun cream to use throughout the day.
Note: Please do not pack any items containing nuts, as other children attending may have severe nut allergies.




What if my child has an allergy?


Please can parents and guardians inform Let's Leap of any allergies that their child(ren) have before they attend one of our Activity Camps so that the team can take all necessary precautions. Let's Leap also run a NO NUTS policy at their Activity Camps.




Who are your staff?


Our staff are chosen for their experience, qualifications, attitude and passion for working with children. Our managers are either experienced coaches, managers or teachers and are selected for their leadership skills. Our Camp teams are comprised of Lifeguards, Sports Coaches, Art specialists and Early Years specialists to ensure we have the right balance of skills to provide the best quality instruction. All of our staff are selected through a rigorous recruitment process. We conduct Enhanced DBS checks and references on all our staff, and they are all put through our Let's Leap training programme. All this means you can be confident that your child is in the best possible hands.




What if my child is nervous about attending Camp?


We know how daunting the first day at Camp can seem to a child, but usually within a short time they are settled, making new friends and raring to go! Our experienced staff know how to welcome new children and make them feel comfortable and confident within their group. Parents are welcome to call the Camp manager during the day to check on how your child is settling in.




What happens if it rains?


We know how unpredictable the British weather can be! We have a varied and exciting wet weather plan which minimises disruption to the timetable and means children keep having heaps of fun. Naturally, some activities including archery cannot take place indoors, but we will endeavour to re-timetable for later in the week.




Can a friend or extended family member collect my child from camp?


Friends or family members that have been authorised by you to collect your child from camp are able to collect. We ask that all parents/ family members collecting children bring the unique booking ID number when collecting, in order to confirm that they are authorised to collect.




What if my child has difficulty settling on Camp?


We understand that sending your child to Camp can seem like a daunting prospect, but we employ staff who are experienced at welcoming newcomers onto Camp. Most of the children will be coming on their own and will be looking to make friends, so you and your child are not alone! Each child will be assigned a group leader for the week who you can discuss any concerns with. You can contact the Camp Manager at any point during the day to check on how your child is doing.




What if my child is ill before Camp?


If your child is ill before Camp, please do not bring them to Camp until they are well and have been symptom-free for at least 24 hours. Please contact us to discuss re-scheduling the booking. Please note if a child does come to Camp unwell, we reserve the right to refuse entry to Camp as we have a duty of care to the other children on Camp not to expose them to potential illness or infection.




When can I find out the timetable of activities for the days that I've booked?


Due to late bookings, weather conditions and changing numbers of children on camp, timetables are confirmed a week beforehand however please note that these will not be published on our website. If you would like to view the timetable please get in touch and we will be happy to email you a copy for your child's group at camp. Our sample timetables are actual timetables from previous camps and show the mix and type of activities children can expect.




Is lunch provided?


Children need to bring a packed lunch and drink bottle each day. Please be aware that children on camp may have nut allergies – please avoid nuts and nut products in your child’s packed lunch.





Grouping Children On Camp

Can my child sign themselves in/out of camp?


Yes, children aged 11 years old can sign themselves in and out of camp. Parents must scan and post or email a letter with a handwritten signature to grant permission for their child to sign themselves in/out of camp to milo@letsleap.co.uk. The letter must include the child’s name, parent’s name, contact details, the time the child is expected to arrive on camp in the morning, the time the child should be signed out and released from camp, which camp location the child is attending and the dates the child is attending the camp. Parents must contact Let's Leap on 020 3797 6386 if the child has not returned home by the time expected.




What age does my child have to be?


Let's Leap Activity Camps are for children aged 4 to 11 years. The Let's Leap Activity Camps programme is tailored to each age group and children are also grouped by age to ensure they get the appropriate level of instruction and care, and make new friends of a similar age.




What age children do you accept for camp?


Our Activity Camps welcome children aged 4 – 11 for a full day of active fun.




When do your Activity Camps run?


We run Activity Camps during every school holiday – you can find the dates of your nearest Activity Camp on our flyers on our register for camp page. Look out for details of our Inset Day Activity Camps too.




What do I need to pack for my child? (on a holiday camp)


We ask that all children attending bring a full lunchbox, with plenty of fruit and water to keep them fuelled and hydrated through the day.
In the Summer months, please ensure that you pack high factor sun cream to use throughout the day.
Note: Please do not pack any items containing nuts, as other children attending may have severe nut allergies.




What if my child has an allergy?


Please can parents and guardians inform Let's Leap of any allergies that their child(ren) have before they attend one of our Activity Camps so that the team can take all necessary precautions. Let's Leap also run a NO NUTS policy at their Activity Camps.




Who are your staff?


Our staff are chosen for their experience, qualifications, attitude and passion for working with children. Our managers are either experienced coaches, managers or teachers and are selected for their leadership skills. Our Camp teams are comprised of Lifeguards, Sports Coaches, Art specialists and Early Years specialists to ensure we have the right balance of skills to provide the best quality instruction. All of our staff are selected through a rigorous recruitment process. We conduct Enhanced DBS checks and references on all our staff, and they are all put through our Let's Leap training programme. All this means you can be confident that your child is in the best possible hands.




What if my child is nervous about attending Camp?


We know how daunting the first day at Camp can seem to a child, but usually within a short time they are settled, making new friends and raring to go! Our experienced staff know how to welcome new children and make them feel comfortable and confident within their group. Parents are welcome to call the Camp manager during the day to check on how your child is settling in.




What happens if it rains?


We know how unpredictable the British weather can be! We have a varied and exciting wet weather plan which minimises disruption to the timetable and means children keep having heaps of fun. Naturally, some activities including archery cannot take place indoors, but we will endeavour to re-timetable for later in the week.




Can a friend or extended family member collect my child from camp?


Friends or family members that have been authorised by you to collect your child from camp are able to collect. We ask that all parents/ family members collecting children bring the unique booking ID number when collecting, in order to confirm that they are authorised to collect.




What if my child has difficulty settling on Camp?


We understand that sending your child to Camp can seem like a daunting prospect, but we employ staff who are experienced at welcoming newcomers onto Camp. Most of the children will be coming on their own and will be looking to make friends, so you and your child are not alone! Each child will be assigned a group leader for the week who you can discuss any concerns with. You can contact the Camp Manager at any point during the day to check on how your child is doing.




What if my child is ill before Camp?


If your child is ill before Camp, please do not bring them to Camp until they are well and have been symptom-free for at least 24 hours. Please contact us to discuss re-scheduling the booking. Please note if a child does come to Camp unwell, we reserve the right to refuse entry to Camp as we have a duty of care to the other children on Camp not to expose them to potential illness or infection.




When can I find out the timetable of activities for the days that I've booked?


Due to late bookings, weather conditions and changing numbers of children on camp, timetables are confirmed a week beforehand however please note that these will not be published on our website. If you would like to view the timetable please get in touch and we will be happy to email you a copy for your child's group at camp. Our sample timetables are actual timetables from previous camps and show the mix and type of activities children can expect.




Is lunch provided?


Children need to bring a packed lunch and drink bottle each day. Please be aware that children on camp may have nut allergies – please avoid nuts and nut products in your child’s packed lunch.





Camp Activities

How do I book?


Booking is easy! You can book online here, call our Customer Service Team on 020 3797 6386 or email us at milo@letsleap.co.uk




Can I book onto an after school club even if some sessions have already taken place?


Absolutely, simply book through the website as normal and at the payment stage you’ll only have to pay for the remaining sessions. If a booking is made on the same day that the course is taking place, please ensure that the school is aware.




What your Let's Leap Guarantee?


We’re so confident that children coming on Camp for the first time will have an amazing time that we offer our free Let's Leap Guarantee. We want children to leave Camp happy and inspired, but if after their first day your child is unhappy with an aspect of how we have delivered camp, let us know and we’ll do everything in our power to make sure the second day is great. If it’s not, we’ll give you a full refund for any remaining days booked.




What if I need to change my booking dates?


We know plans change so you can change booking dates for FREE up to 14 days before your Activity Camp booking - as long as it’s within the current season and there’s availability. Changes made less than 14 days prior to the date you would like to change, will incur a £10 administration fee. If you have booked a full week then we can only move the booking as a full week, unless you are happy to pay the difference in price to split into days. You can cancel a booking or part of a booking up to 14 days before the first date of your booking. If cancellation is less than 14 days before the first date of the booking, unfortunately we are unable to refund any monies.





What to bring?

What should my child wear?


Children should come to Camp ready for an active day. We recommend comfortable, sporty clothes (i.e. tracksuit bottoms and trainers) and a sweatshirt/jacket for outdoor activities. Please ensure clothing is clearly labelled in case any items should be mislaid.




What should my child bring?


- Children should bring a healthy packed lunch with morning and afternoon snacks especially if you are dropping your child off early or picking them up late, this should include an ice block as we do not have facilities to refrigerate food. Please be aware that children on camp may have nut allergies – please avoid nuts and nut products in your child’s packed lunch. - Refillable water bottle that the children can take out with them throughout the day (we supply drinking water for them to fill their bottles). - Where swimming is available, bring swimming kit (including a towel) every day in case swimming is timetabled for your child. We will supply all swimming aids, (armbands and floats), however if your child has specific swimming aids that they are used to they are welcome to bring those with them – clearly marked with their name. - Please also pack sun cream for your child, preferably applying it before they arrive on Camp, although we cannot apply sun cream directly to your child, we will remind them throughout the day to re-apply. We also recommend bringing a cap or sunhat during hot weather. - In order to help us return lost property please ensure everything is named where possible.




What shouldn't my child bring?


- Money is not required on Camp - Please do not bring portable electronic devices (e.g. Mobile Phones, iPods, Nintendo DS, etc.). They will not be needed on Camp and we cannot be held responsible for anything going missing or being damaged.





Specific Needs

What if my child needs extra help?


We aim to be as inclusive as possible with an ‘open to all children’ policy. If your child requires extra support, please email or call us to discuss your child’s specific needs on Camp so we can ensure they are able to fit into the Let's Leap Activity Camp programme and whether any special arrangements need to be made. Although we cannot provide additional staff for any children, we are happy to allow a child’s carer on Camp subject to standard DBS checks, as long as this doesn’t affect the enjoyment and participation of other children in the group.




What if my child has a medical condition?


At the time of booking, please give us as much information regarding medical conditions and medication as possible in order for us to appropriately care for your child during their time on Camp. We may require you to fill out additional information prior to Camp, but we will send these out with your confirmation email. All information you provide at the time of booking will be with our staff on Camp by the time you arrive for your first day. Please note we will only administer medication that is prescribed for that child by a health professional.
Please note all prescribed medication must be in date.




What if my child uses an Epi-Pen?


If you require your child to have an Epi-Pen on Camp, we will ask you to complete an additional information form about the allergy upon arrival. Although we have qualified first aiders on Camp, in accordance with Ofsted guidelines, on your first morning we will ask that a medical professional (or you if a medical professional is unavailable) demonstrate the use of the Epi-pen to our Camp Manager, your child’s group leader and our first aider so that both our staff and you are completely comfortable before your child’s first day.
Please note all prescribed medication must be in date.





Our Safeguarding Promise

Let's Leap is committed to safeguarding and promoting the wellbeing of children and young people. Safer recruit is central to the way we work and all staff are expected to share  our commitment to safeguarding, always creating an environment where young people feel safe and can thrive. 

Have a question? We're here to help!

Call 020 3797 6386 or Email milo@letsleap.co.uk

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